OCFS (Office of Child and Family Services) H.E.A.R.S. Family Line: 888-554-3227 (Monday through Friday 8:30am-4:30pm):Help, Empower, Advocate, Reassure and Support; the H.E.A.R.S. family line assists families by providing resources and referrals to a variety of services such as food, clothing, housing, childcare, parenting education and more.
Prevent Child Abuse NY Helpline: 800-Children (Monday through Friday 9am – 4pm):
This phone number is a parent helpline that can connect families to community based agencies
United Way Helpline 2-1-1: Dial 211 (available 24/7):
This help line is available for health and human services information, referrals, assessments, and crisis support to help them find the assistance they need to address the everyday challenges of living, as well as those that develop during times of disaster or other community emergencies. 2-1-1 is multi-lingual and available 24 hours a day 7 days a week
The NYS Crisis Text line – Text 741741 (available 24/7):
This text line serves anyone who is in crisis and provides free 24/7 support
Lifeline 988 – Call or text 988 (available 24/7):
988 is here 24/7 if you or someone you know needs emotional support. Call or text 988 or chat at
